At Luxe lash and Brow Co, we strive to provide you with the best possible lash and brow service and ensure your satisfaction. We understand that everyone has unique preferences and expectations when it comes to their lashes and brows. Therefore we are pleased to introduce our lash and brow guarantee, which offers a 3 day fix up appointment if you are unhappy or unsatisfied with your lash or brow service.

Terms and conditions:

Eligibility: The Lash and Brow Guarantee is applicable to clients who have received any service performed at Luxe Lash and Brow Co.

Notification: If you are unsatisfied with your lash or brow service, please notify us within 3 days of your initial appointment. You can contact our salon directly on 0478757379 to express your concerns.

Assessment: Upon receiving your complaint or concerns, we will schedule a fix-up appointment at the earliest available time slot within 4 days. During the appointment, our lash/brow technician will assess the issue and work towards addressing your concerns.

Fix-up Service: The fix-up appointment will be provided free of charge and will focus on rectifying the specific areas that did not meet your expectations during the initial lash or brow service. This may involve the length, thickness, curl, or any other aspects of your lash extensions, given they align with your natural lash integrity and as agreed upon by you and the lash technician, or reshaping, adjusting the colour, or any other adjustments as agreed upon by you and the brow technician.

Limitations: The Lash and Brow Guarantee does not cover changes in lash or brow preferences or styles that were not initially communicated during the consultation. It also does not apply if you have taken actions that compromise the longevity or integrity of the lash extensions or brows, such as excessive rubbing or improper maintenance given in aftercare advice.

Extension Removal: If you decide that you no longer want the lash extensions and would like them to be completely removed, please let us know during the fix-up appointment We will remove the extensions safely and without causing damage to your natural lashes.

No Refund policy: We kindly inform you that our Lash and Brow Guarantee does not include any refunds. While we are committed to addressing and resolving any concerns you may have with our lash or brow services, we do not offer monetary refunds for the services rendered.

Satisfaction Commitment: Our goal is to ensure your satisfaction with our lash and brow services. If, after the fix-up appointment, you are still unsatisfied, we will evaluate the situation on a case-by-case basis and consider offering alternative solutions or additional fix-up appointments to address your concerns.

At Luxe Lash and Brow Co, we stand by our commitment to providing you with high-quality lash extensions and brow services. We believe in open communication and working together to achieve your desired results. Our Lash and Brow Guarantee is designed to give you peace of mind and the confidence to try our services, knowing that we will address any concerns promptly and professionally.

At Luxe Lash and Brow Co, we prioritise the quality and integrity of our services, ensuring the best possible results for our clients. To maintain consistency and guarantee the safety of our clients, we have implemented the following policy regarding lash infills:

Definition of Foreign Lash Infills: Foreign lash infills refer to the practice of applying, maintaining, or filling in lash extensions that were initially applied by another salon, lash artist, or individual outside of Luxe Lash and Brow Co.

No Foreign Lash Infills: We regretfully inform you that we do not offer lash infill services for lash extensions that have been applied by another establishment or individual. This policy is in place to ensure the quality, hygiene, and adherence to our standardised application techniques.

New Full Set Requirement: If you currently have lash extensions applied by another salon or lash artist and wish to continue maintaining your lashes at our salon, we kindly request that you schedule a new full set appointment instead of an infill. This allows us to ensure the optimal application and retention of your lash extensions.

Consultation and Assessment: During the new full set appointment, our lash artist will assess your current lash extensions, discuss your preferences, and provide expert advice on achieving your desired look. This process allows us to create a customized lash application tailored specifically to your needs.

Commitment to Quality and Satisfaction: By adhering to our no foreign lash infills policy, we aim to deliver consistent, high-quality lash services and guarantee the best possible outcome for our clients. Our commitment to excellence and attention to detail ensure that you receive the utmost satisfaction and long-lasting results.

We appreciate your understanding and compliance with our Foreign Lash Infill Policy. By following this policy, we can ensure the highest standards of service and maintain the integrity of our lash applications.

Please feel free to reach out to us if you have any questions or require further clarification regarding this policy. We appreciate your cooperation and look forward to providing you with exceptional lash services at Luxe Lash and Brow Co.

At Luxe Lash and Brow Co, we understand that unforeseen circumstances may arise, leading to the need to cancel or reschedule appointments. To ensure that our scheduling process runs smoothly and to compensate for the time reserved exclusively for you, we have implemented the following cancellation policy:

Cancellation Notice: We kindly request that you provide us with a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the vacant time slot to other clients who may be on our waiting list.

Non-Refundable Cancellation Fee: In the event of a cancellation or rescheduling made less than 48 hours prior to your appointment, a non-refundable cancellation fee will be charged. The fee amount will be equivalent to 50% of the total service cost.

Rescheduling: If you need to reschedule your appointment, we will do our best to accommodate your request based on availability. However, please note that any rescheduling made less than 48 hours before your original appointment may still incur the non-refundable cancellation fee.

Late Arrivals: We highly value punctuality to ensure that each client receives the full attention and time they deserve. If you are running late, please let us know in advance, and we will do our best to accommodate your appointment, however time may not permit us to complete your full service. This means that your appointment may be shortened or rescheduled to ensure that we are running on time for our next clients. If you arrive more than 15 minutes after your scheduled appointment time, we will need to reschedule your appointment so that our team can provide you with the best quality work. This will be considered as a late cancellation, and the non-refundable cancellation fee will be charged.

Cancellation Outside the 48-Hour Period: Cancellations made outside the 48-hour cancellation period will not be eligible for a refund. Instead, a credit will be issued in the amount equivalent to the service(s) canceled, which can be applied towards a future appointment.

Multiple Services: For clients who have booked multiple services in a single appointment, the non-refundable cancellation fee will apply to each service that is canceled or rescheduled within the 48-hour window.

Exceptions: We understand that emergencies and exceptional circumstances may arise, and we will consider them on a case-by-case basis. Please communicate with us as soon as possible if you encounter such situations, and we will work with you to find a suitable solution.

We kindly request your understanding and compliance with our cancellation policy. By reserving an appointment at Luxe Lash and Brow Co, you acknowledge and accept the terms outlined above. Our policy is in place to ensure fairness to both our clients and our dedicated team of professionals.

Please feel free to contact us if you have any questions or require further clarification regarding our cancellation policy. We appreciate your cooperation and look forward to providing you with exceptional services at Luxe Lash and Brow Co.

At Luxe Lash and Brow Co, we strive to create a tranquil and safe environment for all our clients to enjoy their services. To ensure the comfort and relaxation of all our guests, we have implemented the following Children Policy:

Age Restriction: We kindly request that children under the age of 13 years old do not accompany clients to their appointments at our salon. This policy is in place to maintain a serene atmosphere and to avoid any disruptions that may occur during treatments.

Safety Concerns: Our salon/studio may have equipment, tools, and products that could be hazardous to young children. Additionally, certain treatments may require a quiet and focused environment, which may be difficult to maintain with children present. Therefore, we prioritize the safety of both the children and our clients by maintaining an age restriction.

Alternative Arrangements: We understand that finding childcare arrangements can be challenging at times. To assist our clients with this, we recommend making appropriate childcare arrangements during your scheduled appointment. This allows you to fully relax and enjoy your treatment without any concerns or distractions.

Respect for Others: We kindly ask for your cooperation in adhering to this policy. By not bringing children under the age of 13 to the salon, you help create a peaceful environment for other clients who seek a serene and child-free experience.

We appreciate your understanding and cooperation regarding our Children Policy. Our aim is to provide a relaxing and enjoyable experience for all our clients, and your adherence to this policy contributes to that goal.

Please feel free to reach out to us if you have any questions or require further clarification regarding our Children Policy. We appreciate your cooperation and look forward to providing you with exceptional services at Luxe Lash and Brow Co.

At Luxe Lash and Brow Co, we value your time and ours, and we strive to ensure efficient appointment scheduling and preparation. To help us maintain a well-organised schedule and to secure your appointment slot, we have implemented the following Booking Fee Policy:

Booking Fee Requirement: To confirm your appointment, we require a booking fee equivalent to 50% of the total service cost. This fee will be collected at the time of booking and will be applied towards the final payment for your scheduled services.

Reservation Confirmation: Once the booking fee is received, your appointment will be officially confirmed. This guarantees your designated time slot and allows us to allocate the necessary resources and staff for your service(s).

Payment Options: We offer convenient payment methods for the booking fee, including credit/debit card transactions or online payment via Timelypay. Our staff will provide you with the necessary instructions and assist you in completing the payment process. Afterpay is available in store only.

Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, we kindly request that you provide us with a minimum of 48 hours' notice. In such cases, the booking fee can be transferred to a future appointment within a reasonable time frame, subject to availability. Failure to provide the required notice may result in forfeiture of the booking fee.

No-Show Policy: If you fail to show up for your scheduled appointment without providing prior notice, the booking fee will be forfeited as a no-show fee. This policy is in place to compensate for the time reserved exclusively for you and the missed opportunity to offer the appointment to other clients.

Refunds and Exceptions: The booking fee is non-refundable unless there are exceptional circumstances, such as medical emergencies or unforeseen events beyond your control. In such cases, please contact us as soon as possible, and we will evaluate the situation on a case-by-case basis and may require proof.

We appreciate your understanding and compliance with our Booking Fee Policy. By adhering to this policy, you help us maintain a smooth and efficient scheduling process, ensuring that our staff is adequately prepared to provide you with exceptional services.

Please feel free to reach out to us if you have any questions or require further clarification regarding our Booking Fee Policy. We appreciate your cooperation and look forward to providing you with a wonderful experience at Luxe Lash and Brow Co.

At Luxe Lash and Brow Co, the health and safety of our clients are our top priorities. To ensure that you have a safe and comfortable experience, we strongly recommend a patch test for our services. Please review our Patch Test Policy below:

Patch Test Recommendation: For certain treatments, such as lash/brow dye, lash/brow tinting, eyelash extensions, lash/brow lifting or any other service where there is a potential risk of an allergic reaction, we highly recommend a patch test to be conducted 48 hours prior to your scheduled appointment. This test involves applying a small amount of the product to a discreet area of your skin to check for any adverse reactions.

Client Responsibility: It is the client's responsibility to request and undergo a patch test, particularly if it is recommended for the service they are booking. This precautionary measure helps identify any potential sensitivity or allergies you may have to the products used.

Informed Consent: By opting to forego the recommended patch test, you acknowledge and accept the associated risks. While patch testing reduces the likelihood of a reaction, it does not guarantee that a reaction will not occur.

No Refunds for Reactions: If a negative reaction occurs despite having a negative patch test result or if a client decides to skip the patch test altogether, we regretfully inform you that we cannot offer refunds or compensation for any adverse reactions that may arise during or after the service.

Reaction Reporting: In the event that you experience an adverse reaction after receiving a service from us, please inform us immediately. We will document the reaction and take it into consideration for future services, ensuring that the necessary precautions are taken.

We emphasize the importance of the patch test in mitigating potential risks and ensuring your safety. By adhering to this policy and opting for the recommended patch test, you help us provide a more secure and enjoyable experience.

Please feel free to reach out to us if you have any questions or require further clarification regarding our Patch Test Policy. We appreciate your cooperation and look forward to providing you with exceptional services at Luxe Lash and Brow Co.

At Luxe Lash and Brow Co, we offer gift vouchers as a thoughtful and convenient way to treat your loved ones to our services. To ensure a smooth and enjoyable experience for both the gift giver and the recipient, we have implemented the following Gift Voucher Policy:

Redemption: Our gift vouchers can be redeemed for services or products available at Luxe Lash and Brow Co. The specific services or value of the voucher will be stated on the gift voucher itself.

Validity Period: Each gift voucher is valid for a specified period, usually stated on the voucher itself or in the accompanying terms and conditions. It is important to note that expired gift vouchers cannot be redeemed or extended beyond the expiration date.

Booking and Availability: To redeem a gift voucher, the recipient must make a booking in advance, subject to availability. We recommend contacting us as soon as possible to secure your preferred appointment date and time.

Presentation of Voucher: The recipient must present the original gift voucher at the time of payment or redemption. Photocopies or digital copies may not be accepted unless otherwise specified.

No Cash Value: Gift vouchers hold no cash value and cannot be exchanged for cash, refunds, or credit, either in full or in part.

Additional Payment: If the total cost of the selected service(s) or product(s) exceeds the value of the gift voucher, the recipient will be responsible for covering the remaining balance at the time of redemption.

Lost or Stolen Vouchers: We regretfully cannot replace lost or stolen gift vouchers. It is the responsibility of the recipient to keep the voucher in a safe and secure place.

Transferability: Gift vouchers are typically transferable to another individual, provided that the recipient has not redeemed or partially redeemed the voucher. Please inform us in advance if you wish to transfer the gift voucher to another person.

Non-Refundable: Gift vouchers are non-refundable, except as required by law. Once purchased, they cannot be returned or refunded.

Terms and Conditions: Additional terms and conditions may apply to specific gift voucher promotions or offerings. Please review the terms and conditions associated with your gift voucher carefully.

We appreciate your understanding and compliance with our Gift Voucher Policy. Our aim is to provide a delightful experience for both the gift giver and recipient, and your cooperation ensures a seamless and enjoyable process.

Please feel free to contact us if you have any questions or require further clarification regarding our Gift Voucher Policy. We appreciate your cooperation and look forward to providing exceptional services at Luxe Lash and Brow Co.